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General Business Terms

General Business Terms

Cancellation Policy and Retention of the Right to Charge

1. Business Accuracy, Responsibility and Quality

At Show & Shine Auto Detailing, the foundation of our business is precision, expertise and consistency in fulfilling all agreed obligations towards our clients. Our service involves demanding logistical and technical preparation, an individualized approach to each vehicle, as well as the procurement of high-value specialized materials. For this reason, we treat every confirmed appointment reservation as a formally undertaken business obligation on the part of the client.

2. Cancellation and Payment Policy

If a client unilaterally cancels an appointment or fails to appear at the agreed time, Show & Shine Auto Detailing reserves the right to charge for the service in full, as if it had been performed. The reason for this lies in the real and direct material costs incurred:

  • Ordering and payment of specialized materials (ceramic coatings and other products)
  • Reservation of the work slot and engagement of staff
  • Occupation of resources that are thereby unavailable to other clients

This policy is clearly stated and available on our official website and communication channels, and by making a reservation each client confirms that they are aware of and agree to it.

3. Legal Basis

This practice is in accordance with:

  • The Civil Obligations Act of the Republic of Croatia (Zakon o obveznim odnosima, Art. 6, 19–23) – which permits the conclusion and performance of services based on the unilateral acceptance of an offer
  • The Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22), Art. 14–16 – which permits charging in cases where the customer has been informed of the cancellation terms in due time

In the event of non-compliance with obligations and avoidance of payment, Show & Shine Auto Detailing reserves the right to initiate enforced collection proceedings through a notary public office, as well as to file criminal and civil complaints with the competent police administration.

Ordering of Services, Procurement of Materials and Terms of Cancellation / Refund of Advance Payment

4. Conclusion of the Contract and Payment Procedure

By paying the issued offer or invoice for the contracted services (including both regular and promotional offers), it is considered that a service contract has been concluded between the Buyer/Client and the company Show & Shine Auto Detailing j.d.o.o., and that the Buyer is fully informed of and agrees to these Terms and Conditions.

5. Specificity and Personalization of Ordered Products

For the purpose of performing the contracted service (such as the application of ceramic and protective coatings), the company Show & Shine Auto Detailing j.d.o.o. orders dedicated products from the authorized manufacturer/factory.

Each ordered product set leaves the factory with a unique warranty card and serial number that are directly and permanently linked to the Buyer’s name. This activates the factory warranty tied exclusively to that specific Buyer and their vehicle.

6. Non-Refundability of Paid Funds (Exceptions to the Right to Unilateral Termination of the Contract)

Pursuant to Article 86 of the Consumer Protection Act of the Republic of Croatia (Exclusion of the right to unilateral termination of the contract), the Buyer has no right to unilaterally terminate the contract and receive a refund of the paid funds/advance payment in the following cases:

  • Goods/materials made to the consumer’s specifications or clearly personalized for the consumer: Since the ordered products are registered to the Buyer’s name and vehicle with a unique warranty serial number, they cannot be repurposed or used on another vehicle, nor can a factory warranty for those serial numbers be issued to another client.
  • Performance of the service and reservation of capacity: From the moment the dedicated materials are ordered from the manufacturer, the paid advance/deposit serves to cover the actual costs of procurement and appointment reservation and is considered non-refundable.

In accordance with the Civil Obligations Act (ZOO), the paid funds/advance payment serve as security for the fulfilment of the obligation and cover the costs incurred by ordering the specific material. In the event that the Buyer withdraws after the procurement has been initiated, the company Show & Shine Auto Detailing j.d.o.o. retains the paid amount as compensation for the costs actually incurred.

7. Issuance of Invoices and Accompanying Documentation

The invoice for the ordered and performed service, i.e. the procured materials, is issued upon the arrival of the ordered products at the workshop of Show & Shine Auto Detailing j.d.o.o.

The exclusive documentation, which includes:

  1. The final invoice / proof of payment,
  2. The warranty certificate,
  3. The card with the unique serial number of the ceramic coating/protection,
  4. The official instructions for vehicle maintenance and care,

is handed over to the Buyer upon handover of the treated vehicle or upon completion of the contracted service.

For additional clarifications and individual inquiries:

Phone: +385 95 544 2541
Email: euromont_zg@yahoo.com